They are worried that if their physician reads a poor review from a patient, they may provide inferior care to the patient. It may well have nothing to do with actual patient treatment.”Īnother reason there are so few reviews are that people do not want to offend their doctor. The evidence that’s given on many of these consumer sites is undocumented, unverified and anonymous. “ To advise people anonymously through an open site when this is an important decision for people’s lives, I don’t think it’s proper. “ Anonymous online opinions of physicians should be taken with grain of salt and should not be a patient’s sole source of information when looking for a new physician.” 4 However, the small proportion of negative online reviews can be a source of great distress to the doctors who are the subject of these reviews. The American Medical Association (AMA), unsurprisingly, stands behind the doctors. A review of 33 doctor rating websites found 88 of comments were positive, 6 were negative and another 6 neutral. What neither its vice president of marketing, Shane Stadler, nor its founder and chief executive, Jeffrey Segal, told me, however, was that the company had retired the agreements in the wake of a lawsuit related to them and a complaint filed with the Federal Trade Commission.” …when I shared my feelings with the company, I was informed that the agreements had outlived their usefulness.
Doctors would ask patients to sign an agreement promising not to post about the doctor online in exchange, patients would get additional privacy protections. “ Several years ago, a physician reputation management service called Medical Justice developed a sort of liability vaccine. There are some ratings websites ( HealthGrades, RateMDs, Angie’s List, Yelp), but the listings are often sparse, with few contributors and little of substance.) Times has an interesting article citing a number of reasons why there are no good websites with doctors reviews on the web. Doctor Ratings and Reviews Who receives the survey What questions does Press Ganey ask How are star ratings determined How are reviews managed The.
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